True automation is an opportunity to right size the balance between customer value producing and delivery vs bureaucracy components of a business.
You have an opportunity to examine the purpose and applicability of certain processes in your business. Think about a business process in this way – Segregation of Duties (SOD), SOX, KING IV and other systems of corporate governance have all been designed with human roles in mind. Yet, examples of corporate scandals due to lack of governance are still fresh in one’s memory. Do SOD, SOX, KING, etc. really add value or are they merely compliance-based overhead?
True automation presents the opportunity to rethink business processes and indeed how businesses are run.
As an example: If you automate the procure to pay cycle in a business, do you really need a layer of bureaucracy to oversee SOD or do you merely need a machine taught stream analytics engine that will do anomaly detection on each and every transaction. Ensuring that anomalous transactions are highlighted and in certain cases blocked to allow for human review. Due to business risk in the procure to pay process cycle, humans get involved in the end to authorise actual payments. Same can be said for many other business process clusters in a corporate organisation.
Right sizing the balance between customer value producing and delivery on the one side and bureaucracy components on the other side, leads to enhanced business agility, happy customers, increased market share, increased revenue and a reduction in the corporate overhead bill per Dollar of revenue.
This is merely an illustration of the disruptive, change agent thinking that Onpro Consulting will bring to our client engagements. Call us for more information on +27 11 881 5855 or firstname.lastname@example.org